Shipping policy

Shipping Policy

At LA’ALEE, we aim to process and ship your order as efficiently as possible.

1. Order Processing
Orders are normally processed and shipped within 3 business days (Monday to Friday, excluding holidays). During collection launches processing may take slightly longer.

2. Shipping Destinations
We currently ship to Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, the Netherlands, Norway, Spain and Switzerland.

3. Tracking & Delivery
Once your order has been dispatched, you will receive a Track & Trace code by email. Tracking information may take up to one business day to update.

Please ensure your shipping address is correct before placing your order. If your order is delayed or marked as delivered but has not been received, please contact us at info@la-alee.com.

4. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us at info@la-alee.com with your order number. Where applicable, LA’ALEE will cover the return shipping costs.

5. Shipping Costs
Applicable shipping costs are shown at checkout before you complete your order.

Dit sluit nu aan bij de landen die je op je Shopify Markets-scherm hebt staan én bij het retourbeleid dat we zojuist hebben aangepast.




At LA’ALEE, we are committed to ensuring your order is processed and shipped as efficiently as possible. Below, you’ll find all the details regarding our shipping policies, destinations, tracking, and important information for UK customers.

Order Processing
We aim to process and ship all orders within 3 business day (Monday to Friday, excluding holidays). Our priority is to get your purchases to you as quickly as possible.
During new collection launches or sale periods, processing times may be slightly longer due to increased order volumes. Rest assured, our team is working diligently to dispatch your order as soon as possible.


Shipping Destinations & International Shipping
We currently ship to the following countries: The Netherlands, Belgium, France, Spain, Italy, Austria, Luxembourg, and Portugal.

Address Changes & Tracking
To ensure fast processing, once an order is placed, the shipping address cannot be changed. As soon as your order is dispatched, you will receive a Track & Trace code via email, allowing you to monitor your shipment. Please note that tracking updates may take up to one business day to appear after the carrier has processed your package. If you haven’t received your order, check your mailbox, ask your neighbors, or look for a delivery notice from the carrier. If the tracking status shows “delivered” but you haven’t received your package, contact us at info@la-alee.com , and we’ll assist you as soon as possible.

Non-Delivered Orders
If your order hasn’t arrived as expected, please use your Track & Trace code to check its status. Should you encounter any delivery issues or if your package is marked as delivered but is missing, please contact us for support.

Free Returns for Incorrect Deliveries
If you have received an incorrect item, we will cover the return shipping costs. Simply register your return via info@la-alee.com with your order number.

Further Assistance
For any questions regarding your shipping status, delivery policies, or other inquiries, please visit our Shipping FAQs or reach out to our Customer Service Team. We’re here to help you every step of the way.